Terms of Service

1. Introduction and Service Description

Clause ("we", "us", "our", or "Service") is an informational document analysis service that uses artificial intelligence to help New Zealand property buyers understand what their contracts say.

What Clause Is

Clause provides:

• AI-generated analysis of property-related documents (contracts, purchase agreements, conditions of sale, etc.)
• A "first-pass review" to help you identify key terms and potential areas of concern
• Informational insights about what your document contains

What Clause Is NOT

Clause is not:

• Legal advice or legal services
• A law firm or conveyancing service
• A replacement for a solicitor, conveyancer, or licensed legal professional
• A provider of professional legal opinions
• An automated conveyancer

The Service Never Tells You What To Do. Clause analysis is educational and informational only. We identify and explain terms in your document; we do not advise you on whether to sign, renegotiate, or reject any agreement.

2. Eligibility and Use

Who Can Use Clause

You must be:

• At least 18 years old
• A natural person (individuals only; no businesses, trusts, or other entities)
• Physically located in New Zealand or legally entitled to use this service
• Using the Service in compliance with New Zealand law

Restrictions on Use

You must not:

• Use the Service to analyse documents unrelated to New Zealand property transactions
• Share the Service with others or attempt to resell access
• Attempt to reverse-engineer, circumvent, or disable AI analysis
• Use automated tools or scripts to analyse documents without permission
• Reproduce or distribute analysis reports without consent
• Use the Service for any illegal, harmful, or unlawful purpose
• Attempt to upload documents containing personal information of others without consent
• Make false or misleading claims about Clause' services or capabilities
• Use the Service in breach of any third-party intellectual property rights

3. Account Terms

Creating an Account

You do not need to create an account to use Clause. The Service supports guest checkout: you can submit documents and make payments using only your email address.

If you provide an email address, you consent to:

• Receiving confirmation emails about your reviews
• Receiving important service updates and security notices
• Marketing communications (opt-in by choice; off by default)

Your Responsibilities

You are responsible for:

• Keeping your email address current and accurate
• Maintaining the confidentiality of any access credentials or share links
• Providing accurate information when submitting documents
• Confirming you have the right to submit a document for analysis

4. Pricing and Payment

Pricing (GST Inclusive)

All prices are in New Zealand Dollars (NZD) and include 15% Goods and Services Tax (GST).

Payment Method

• Stripe Checkout Sessions — We accept all major debit and credit cards
• Guest Checkout Allowed — No account required; email address only
• One-off Payment — No recurring charges; pay per review or pack
• Currency: NZD (all prices final; no currency conversion)

Credits and 3-Pack Purchases

• 3-Pack credits are personal, non-transferable, and non-refundable
• Credits never expire — use them when you need them
• One credit = one full review
• Unused credits remain valid if your account or the Service is terminated

Billing and Invoices

• Payment is processed immediately via Stripe
• A confirmation email and receipt will be sent to the email address provided
• No invoices are issued for consumer purchases (receipts are your tax record)

5. Refunds and Remedies

Automatic Refunds (No Questions Asked)

You are entitled to a full automatic refund if:

1. The AI could not process the document — The document was unreadable, corrupted, or in an unsupported format, and analysis could not be completed
2. The confidence threshold was not met — Our AI confidence score was below 75%, indicating low reliability. This triggers an automatic refund without manual review
3. You request a refund within 14 days and report a material error — If you can demonstrate that the analysis contained a significant factual error or omission that materially misrepresents the document, you may request a refund within 14 days of purchase

Material Error Refunds

A "material error" is an error that:

• Significantly misrepresents a key clause or term in the document
• Could reasonably mislead you about the content of the agreement
• Is not cured by reading the source document carefully

We will not refund for:

• User error (e.g., uploading the wrong document)
• Differences of interpretation or judgement
• Areas the report marked as unclear or recommended for professional review
• Loss or damage you experienced by relying on the analysis

How to Request a Refund

Email support@clause.co.nz with:

• Your email address or order reference
• Reason for the refund request
• Any supporting details (e.g., screenshot, description of the error)

Refunds are processed within 5 working days and returned to the original payment method.

3-Pack Refunds

• Individual unused credits from a 3-Pack are not refundable
• If you purchased a 3-Pack due to a technical error (e.g., charged twice), contact us immediately
• If the Service becomes unavailable for more than 30 consecutive days, you may request a prorated refund for unused credits

6. Intellectual Property

Our IP

All content, software, designs, text, graphics, and analysis methods used in the Service are owned by Clause or our licensors and protected by New Zealand copyright law.

You may not:

• Copy, modify, or distribute any part of the Service or its content
• Attempt to extract or reverse-engineer the AI models or analysis methods
• Reproduce analysis reports for resale or public distribution
• Claim ownership of, or create derivative works based on, our Service

Your Report

• Analysis reports generated for you are for your personal, non-commercial use only
• You may print, save, or share your report with a lawyer, conveyancer, or family members
• You may not publish, sell, or redistribute your report without our written permission
• A 30-day share link is provided; after 30 days, the link expires and cannot be recovered

User Content

Documents you submit become our responsibility during processing. We own the right to use anonymised, de-identified data for improving our Service (e.g., training examples), but we do not use your document content, personal information, or report text for any purpose beyond providing your analysis.

7. Disclaimers and Limitation of Liability

Critical Disclaimers

This report was generated by artificial intelligence for informational purposes only. Clause accepts no liability for any loss or damage arising from reliance on this report. Always seek independent professional advice before entering into any agreement.

What You're Getting

Clause analysis is:

• Informational and educational only
• Not a substitute for professional legal, financial, or conveyancing advice
• Generated by AI, which can make errors, miss context, or misinterpret clauses
• A "first-pass review" — not a replacement for a full legal review

Limitations of AI Analysis

AI analysis may:

• Misinterpret complex or unusual clause structures
• Miss cross-references or dependencies between clauses
• Lack context about local market conditions or negotiation standards
• Provide general observations that don't account for your specific situation
• Not identify all potential risks or obligations
• Reflect patterns in training data that may not apply to your unique agreement

No Legal Advice; No Conveyancing Service

Clause is not a licensed conveyancer or law firm. We do not:

• Provide legal opinions
• Recommend specific actions or negotiation strategies
• Guarantee the accuracy or completeness of any analysis
• Accept responsibility for decisions you make based on our report

Limitation of Liability

To the maximum extent permitted by New Zealand law, Clause' liability is limited to:

• A refund of fees you paid for the specific review (not cumulative liability)
• No liability for indirect, incidental, consequential, or punitive damages
• No liability for loss of business, revenue, opportunity, data, or use
• No liability for decisions you make based on our analysis
• No liability for your failure to obtain independent legal or professional advice

This limitation applies even if we have been advised of the possibility of such damages.

Assumption of Risk

By using Clause, you agree that:

• You understand the limitations of AI analysis
• You will not rely solely on our report when making important legal or financial decisions
• You will seek independent professional advice before signing any agreement
• You assume all risk arising from your reliance on our analysis
• You are responsible for verifying all information in our report against your source document

8. Privacy and Data Protection

Legal Basis

Clause complies with the Privacy Act 2020 (Aotearoa New Zealand).

What Data We Collect

When you use Clause, we collect:

• Email address
• Documents you submit for analysis
• Payment information (processed by Stripe; we do not store card details)
• Usage analytics (pages viewed, features used, time spent)
• Device and browser information

What We Do With Your Data

• Analysis: Documents are sent to the Anthropic API (servers located in the United States) to generate analysis
• Service Improvement: Anonymised, de-identified data may be used to improve our Service (e.g., identifying common document types or areas of confusion)
• Marketing (opt-in only): Email communications about new features, tips, or special offers — only if you explicitly opt in (off by default)
• Legal Compliance: We may disclose data if required by law, court order, or regulatory authority

Data Retention and Deletion

• Documents: Automatically deleted after 90 days
• Analysis Reports: Retained for 12 months (for refund processing and dispute resolution) or until you request deletion
• Account Data: Retained while your account is active; deleted within 30 days of account termination or upon your request
• Backups: May be retained longer for security and backup purposes

Cross-Border Disclosure

Your documents and data are processed by Anthropic (United States servers) as part of the analysis service. By using Clause, you consent to this cross-border transfer.

Important: Your documents are not used to train Anthropic' AI models. They are processed for your analysis only.

Your Rights

Under the Privacy Act 2020, you have the right to:

• Access: Request access to your personal data (within 20 working days)
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (within 30 working days, subject to legal retention requirements)
• Complaint: Lodge a complaint with the Privacy Commissioner if you believe your privacy has been breached

To exercise these rights, email support@clause.co.nz.

Cookies and Analytics

• Analytics Cookies: We use Google Analytics to track usage patterns
• Cookie Consent: You must consent to analytics cookies before they are placed (required by NZCC guidelines)
• Marketing Cookies: Off by default; you may opt in to marketing communications separately
• You can disable cookies in your browser settings; this may limit Service functionality

9. User Obligations

You Agree To

• Comply with all applicable New Zealand law
• Provide accurate and truthful information
• Use the Service only for lawful property transaction analysis
• Respect the intellectual property rights of Clause and third parties
• Notify us immediately of any security breaches or unauthorised access
• Not attempt to circumvent, disable, or interfere with the Service

You Are Responsible For

• Verifying that you have the right to submit a document for analysis (e.g., you are a party to the agreement, or you have the owner' consent)
• Ensuring documents do not contain personal information of others without consent
• Reviewing your analysis report in full
• Seeking independent professional advice before signing any agreement
• Not relying solely on our analysis for important legal decisions

10. Prohibited Uses

You must not use Clause to:

• Analyse documents unrelated to New Zealand property transactions
• Analyse documents you do not have the right to submit (e.g., confidential third-party agreements)
• Share the Service or reverse-engineer its methods
• Harass, defame, or mislead others
• Violate any third-party intellectual property or privacy rights
• Commit fraud, illegal activity, or circumvent legal restrictions
• Overload or attack the Service with automated tools or denial-of-service attempts
• Reproduce or distribute analysis reports without authorisation
• Claim that Clause provides legal advice or professional opinions
• Use the Service to create a competing product or service

11. Termination

We May Terminate

Clause may suspend or terminate your access to the Service if you:

• Breach these Terms or applicable law
• Use the Service for prohibited purposes
• Harass our team or attempt to circumvent our safeguards
• Fail to pay for services rendered

Termination will be by email, with 30 days' notice (unless immediate termination is necessary for legal or security reasons).

Effect of Termination

• Your access to the Service ends immediately
• You may download reports or data you have generated (subject to IP restrictions)
• Credits from a 3-Pack remain valid and may be used by you
• We may retain data for legal, tax, or backup purposes

Survival

The following sections survive termination:

• Disclaimers and Limitation of Liability
• Intellectual Property
• Governing Law and Dispute Resolution
• Indemnification (if applicable)

12. Indemnification

You agree to indemnify and hold harmless Clause, its owners, employees, and contractors from any claim, liability, loss, or damage (including legal fees) arising from:

• Your use of the Service in breach of these Terms
• Your submission of documents you do not have the right to submit
• Your reliance on analysis reports without seeking independent professional advice
• Any claim that your use of the Service violates third-party rights

13. Governing Law and Dispute Resolution

Governing Law

These Terms are governed by the laws of Aotearoa New Zealand without reference to conflicts of law principles.

Jurisdiction

• Courts: The District Court and High Court of New Zealand have jurisdiction
• Venue: Disputes will be heard in New Zealand courts (Wellington District Court preferred)

Dispute Resolution Process

If a dispute arises, we ask that you:

1. Contact Us First: Email support@clause.co.nz with a detailed description of the dispute, including:
   • Your email address or order reference
   • Nature of the complaint
   • Your requested outcome
   • Any supporting evidence
2. Response Timeline: We will respond within 10 working days and attempt to resolve the issue
3. Escalation: If not resolved, we may suggest mediation or referral to small claims tribunal (for disputes under $20,000)
4. Legal Action: If informal resolution fails, either party may pursue legal remedies through New Zealand courts

Limitation on Claims

• Statute of Limitations: Claims must be brought within 2 years of the event giving rise to the claim
• Small Claims: Disputes under $20,000 may be eligible for District Court small claims procedures
• No Class Action: You may not pursue collective or class action claims against Clause

14. Changes to These Terms

How We May Change Terms

Clause may update these Terms at any time. Changes will be effective 30 days after publication on this website.

• Material Changes (e.g., new restrictions, increased liability) — We will email you at least 30 days before the change takes effect
• Minor Changes (e.g., correcting typos, clarifying language) — Effective immediately
• Changes Due to Law — May take effect immediately if required by law

Your Right to Reject Changes

If you do not agree with changes, you may:

• Stop using the Service
• Request deletion of your account and data

Continued use of the Service after the effective date constitutes acceptance of the changes.

15. Limitation of Liability and Warranties

Disclaimer of Warranties

To the maximum extent permitted by law, Clause provides the Service "as is" without warranties of any kind, express or implied, including:

• Merchantability or fitness for a particular purpose
• Non-infringement or title
• Uninterrupted or error-free operation
• Accuracy, completeness, or reliability of analysis

Service Availability

• Clause makes reasonable efforts to keep the Service available and secure
• We do not guarantee uptime or that the Service will always be accessible
• Maintenance, updates, or technical issues may temporarily interrupt access
• We are not liable for downtime or data loss due to circumstances beyond our reasonable control (e.g., natural disasters, third-party service failures)

16. Getting Help and Finding a Professional

Contact Clause

For questions, support, or complaints:

• Email: support@clause.co.nz
• Email: hello@clause.co.nz
• Website: clause.co.nz

Response Time: We aim to respond to support queries within 2 business days.

Finding Independent Legal Advice

We strongly recommend consulting a licensed lawyer or conveyancer before signing any property agreement.

Find a Professional: Law Society of New Zealand — Find a Lawyer

17. Miscellaneous

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Clause regarding the Service. They supersede all prior agreements, understandings, and negotiations.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force. We will attempt to replace any invalid provision with one that is valid and achieves the original intent.

No Waiver

Failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Assignment

• You may not assign or transfer these Terms or your rights under them
• Clause may assign these Terms or the Service to a successor or acquiring entity with 30 days' notice

Relationship

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Clause.

Headings

Headings are for convenience only and do not affect the interpretation of these Terms.

Notices

• To You: We will send notices via email to the address you provided
• To Clause: Send notices via email to support@clause.co.nz

18. Acknowledgment

By using Clause, you acknowledge that:

• You have read and understood these Terms of Service
• You understand that Clause provides informational analysis only, not legal advice
• You will seek independent professional advice before signing any property agreement
• You assume all risks arising from your use of the Service
• You release Clause from liability for decisions you make based on our analysis
• You accept the limitations of AI analysis and agree not to rely solely on our reports